Service Desk Analyst in Tampa, FL   at SkyBridge Resources, LLC

Date Posted: 7/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • Provide 1st level technical support by creating and/or resolving ServiceNow Incident and Request cases.
  • Troubleshoot problems with network connectivity, web access, Windows, Outlook access, Exchange, SQL connectivity, and proprietary clinical applications.
  • Troubleshoot internal applications specific to the business; document resolution or problem fixes and promote to corporate knowledge base.
  • Train and work with non-technical end-user base, providing new user orientation on basic computer functionality.
  • When necessary and if requested, provide on-call/after-hours support
  • Diagnose and resolve client hardware problems/failures and escalate if appropriate.
  • Support mobile devices in environment to include iPhone and Android.
  • Provide password reset administration to users that have forgotten their Windows/AD password and/or are locked out of their accounts.
  • Open, log and track Major Incident cases and communicate information to the Major Incident Team.
  • Must be flexible with hours!