This site uses cookies. To find out more, see our Cookies Policy

Network Engineer in Louisville, KY at Skybridge Resources, LLC

Date Posted: 10/3/2018

Job Snapshot

Job Description

SkyBridge Resources is pleased to be working with a Louisville technology services organization in their search for a Network Engineer. Our client is looking for a candidate with managed service provider (MSP) experience. This is a full-time opportunity. Qualified candidates will be comfortable acting as the escalation point for complex technical problems and is able to take ownership for finding or creating solutions to those problems at all costs.

RESPONSIBILITIES for Network Engineer:

  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Assist in developing and maintaining best practices for project proposals
  • Design and implement advanced, large scale network configurations
  • Technical support on mission critical systems at the network level: WAN and LAN connectivity, routers, firewalls, wireless, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Support of various systems including but not limited to: Hardware (Server, SAN, UPS), Windows Server, Active Directory, Exchange, Office 365, Skype for Business, LOB applications, backups and disaster recovery, and VOIP
  • Communication with customers and internal team members as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Enter all work as service and project tickets into ConnectWise and account for all time with detailed time entries on tickets
  • Efficiently research and learn unfamiliar systems
  • Assist Technicians with troubleshooting methodologies

ADDITIONAL DUTIES for Network Engineer:

  • Improve customer service, perception, and satisfaction
  • Develop documentation and provide consulting
  • Coordinate in development and maintenance of internal systems
  • Ability to work in a team and communicate effectively
  • Support Technical Account Managers with solutions design process at the request of supervisor
  • Provide documentation and training for end-users and IT support technicians
  • Provide timely responses to customer requests and ensure that customer is happy with response
  • Responsible for entering time and expenses in ConnectWise
  • In depth understanding of support tools, techniques, and how technology is used to provide IT services
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Required for Network Engineer role: 

  • Skilled in supporting, implementing, and maintaining Windows Server environment(s)
  • Experience supporting VOIP
  • Strong network design and troubleshooting skills covering a wide variety of networking equipment
  • Ability to train technical people in methodologies for troubleshooting and implementing complex systems
  • Ability to identify signs of problems or out of scope items and bring to attention of Project Manager
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Skilled in planning and preparing written communications
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to work in a team and communicate effectively
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast-moving environment

Preferred for Network Engineer:

  • Bachelor’s Degree in a technical field of study
  • Industry certifications such as MCSA, MCSE, CCNA, CCNP, VCA and VCP
  • Experience working for an IT Service Provider
  • Experience supporting multi-site environments with various ISPs and/or geographically diverse locations
  • Experience Implementing and supporting disaster recovery solutions